Changes to Alford Medical Practice Appointments System

Changes to appointment system at Alford Medical Practice

Alford Medical Practice has announced changes to their appointment system and has written to all households in its catchment area informing patients of the change.

The last Open Access surgery will run on Friday 28th July with pre-bookable appointments being offered from Monday 31st July. This has been a difficult decision for the Practice to make as open access appointments, where patients can just turn up in the mornings, have been established for many years. However, this service has become unsustainable due to the increase in requests for urgent appointments throughout the day.

From Monday 31 July, patients will be asked to book appointments to see a GP or the Minor Ailments Practitioner. The Practice will continue to offer appointments on the day for urgent matters that cannot wait until the next free pre-bookable appointment. This may not be with the healthcare professional of the patient’s choosing. Such appointments will be spaced throughout the day and the Duty GP will continue to deal with telephone queries throughout the day.

Shirley Mann (Practice Manager) gave thanks to patients for their patience and understanding during this time of change and stressed that “in an emergency situation, a patient will always get to speak to, or be seen by, a doctor or other healthcare professional. Patients, who require general advice that does not need to be dealt with that day, should ask for a face-to-face consultation with a GP or the Minor Ailments Practitioner”.
Patients should have received their letters from the Practice by today (30th June) informing them about the changes to the appointment system.

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